Coggin Honda Jacksonville
Honda Insight Recall service at Coggin Honda Jacksonville in Jacksonville, FL
SCHEDULE NOWFrequently asked questionsNHTSA campaign 20V798000 · 27,838 vehicles affected
Defect
Honda (American Honda Motor Co.) is recalling certain 2020 CR-V Hybrid, Accord Hybrid, and 2020-2021 Insight vehicles. The DC-DC converter may shut down and prevent the 12-volt battery from recharging, possibly resulting in a loss of drive power.
Consequence
A loss of drive power can increase the risk of a crash.
Corrective Action
Honda will notify owners, and dealers will update the power converter unit (PCU) software, free of charge. The recall is expected to begin February 25, 2021. Owners can contact Honda customer service at 1-888-234-2138. Honda's number for this recall is K9E.
NHTSA campaign 20V798000 · 27,838 vehicles affected
Defect
Honda (American Honda Motor Co.) is recalling certain 2020 CR-V Hybrid, Accord Hybrid, and 2020-2021 Insight vehicles. The DC-DC converter may shut down and prevent the 12-volt battery from recharging, possibly resulting in a loss of drive power.
Consequence
A loss of drive power can increase the risk of a crash.
Corrective Action
Honda will notify owners, and dealers will update the power converter unit (PCU) software, free of charge. The recall is expected to begin February 25, 2021. Owners can contact Honda customer service at 1-888-234-2138. Honda's number for this recall is K9E.
5 common questions answered
NHTSA reports a Battery recall affecting certain 2021 Honda Insight vehicles. The DC-DC converter may shut down and prevent the 12-volt battery from recharging. That condition may result in a loss of drive power, increasing the risk of a crash. Waiting to confirm recall status can leave a known safety concern unresolved, especially if you have received a manufacturer notice or experienced a warning related to the vehicle’s electrical system. Coggin Honda Jacksonville can check your VIN and determine whether the PCU software update is needed. The manufacturer remedy is performed at no charge by an authorized Honda dealer.
At Coggin Honda Jacksonville, factory-trained technicians use Honda diagnostic tools, OEM parts, and manufacturer repair procedures to address recall concerns correctly. The PCU software update is the specified remedy for this Battery recall, and eligible recall work is completed free of charge to the owner. Our dealership at 11003 Atlantic Blvd. serves Jacksonville and nearby communities throughout Northeast Florida. Whether you received a recall notice or simply want reassurance about your vehicle, our service team can perform the VIN check, explain the result, and help you move forward with confidence in a properly completed manufacturer remedy.
Start by locating your Insight’s VIN and contacting Coggin Honda Jacksonville for a free recall check. Bring the vehicle to our service department so a factory-trained technician can verify the status and complete the manufacturer remedy if the recall remains open. If you are unsure whether a prior repair was completed, schedule an appointment anyway—the VIN check is free. You can schedule an appointment online, and our team will guide you through the next steps. Taking action promptly helps address the drive-power risk without an out-of-pocket recall repair charge.
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