Coggin Honda Jacksonville

2013 Honda Crosstour Recall

Honda Crosstour Recall service at Coggin Honda Jacksonville in Jacksonville, FL

Frequently asked questions

Recall Summary

3 recalls found · All repairs FREE

Air Bags

FREE3 OPEN RECALLS

NHTSA campaign 19V378000 · Reported May 16, 2019 · 19,086 vehicles affected

Defect

Honda (American Honda Motor Co.) is recalling certain 2009-2014 Acura TSX, 2011-2013 TSX Sport Wagon, and 2010-2012 ZDX and 2008-2012 Honda Accord, 2010-2011 Accord Crosstour, 2006-2011 Civic, Civic Hybrid and Civic NGV, 2012-2014 Crosstour, 2007-2011 CR-V, 2009-2013 Fit, 2010-2013 Insight, and 2009-2015 Pilot vehicles. The front passenger air bag inflator may have been installed incorrectly during replacement.

Consequence

An incorrectly installed air bag inflator may not properly deploy the passenger frontal air bag in the event of a crash, increasing the risk of injury.

Corrective Action

Honda will notify owners, and dealers will inspect the inflator installation and, if necessary, replace the passenger frontal air bag module assembly, free of charge. The recall began July 5, 2019. Owners may contact Honda customer service at 1-888-234-2138. Honda's numbers for this recall are M4O, P4R, T4Q, and W4P.

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Frequently Asked Questions

5 common questions answered

What recalls has NHTSA issued for the 2013 Honda Crosstour?
  • NHTSA has issued three recalls for the 2013 Honda Crosstour, all involving the air bags component and specifically the passenger frontal air bag inflator.
  • One recall addresses an inflator that may have been installed incorrectly during replacement.
  • Two recalls address inflators that may explode and send sharp metal fragments toward occupants.
How do I check if my 2013 Honda Crosstour has an open recall?
  • You can check your 2013 Honda Crosstour at NHTSA.gov or receive a free VIN check at our service department.
  • Coggin Honda Jacksonville can check the VIN for open recalls and explain the applicable Honda remedy.
  • You can schedule an appointment even if you are unsure whether previous recall work was completed.
How much does a 2013 Honda Crosstour recall repair cost?
  • A 2013 Honda Crosstour recall repair is free at an authorized dealer when the vehicle has an applicable open manufacturer recall.
  • Honda specifies the remedy, which may include inspecting the inflator installation or replacing the passenger frontal air bag inflator or module assembly.
Can an independent shop fix a 2013 Honda Crosstour recall?
  • No; only an authorized franchise dealer performs the manufacturer remedy at no charge.
  • An authorized Honda dealer has the manufacturer procedures, diagnostic equipment, factory-trained technicians, and OEM parts needed for the recall repair.
Does an open recall affect the trade-in value of the 2013 Honda Crosstour?
  • Buyers and dealers check recall status, so an open recall can affect the trade-in process; visit our trade-in page to begin.
  • Completing an eligible recall remedy can provide documentation that a known safety repair was addressed.

Recall Service & Dealership Highlights