Coggin Honda Jacksonville

2020 Honda CR-V Hybrid Recall

Honda CR-V Hybrid Recall service at Coggin Honda Jacksonville in Jacksonville, FL

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Frequently asked questions

Recall Summary

1 recalls found · All repairs FREE

Battery

FREE1 OPEN RECALL

NHTSA campaign 20V798000 · 27,838 vehicles affected

Defect

Honda (American Honda Motor Co.) is recalling certain 2020 CR-V Hybrid, Accord Hybrid, and 2020-2021 Insight vehicles. The DC-DC converter may shut down and prevent the 12-volt battery from recharging, possibly resulting in a loss of drive power.

Consequence

A loss of drive power can increase the risk of a crash.

Corrective Action

Honda will notify owners, and dealers will update the power converter unit (PCU) software, free of charge. The recall is expected to begin February 25, 2021. Owners can contact Honda customer service at 1-888-234-2138. Honda's number for this recall is K9E.

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Frequently Asked Questions

5 common questions answered

What recalls has NHTSA issued for the 2020 Honda CR-V Hybrid?

NHTSA has issued one recall for the 2020 Honda CR-V Hybrid, affecting the Battery component.
The recall involves a DC-DC converter that may stop recharging the 12-volt battery, potentially causing a loss of drive power and increasing crash risk.
Honda's remedy is a free PCU software update performed by an authorized dealer.

How do I check if my 2020 Honda CR-V Hybrid has an open recall?

You can check your 2020 Honda CR-V Hybrid at NHTSA.gov or receive a free VIN check at our service department.
A VIN check confirms whether an open manufacturer recall applies and whether recall service should be scheduled.

How much does a 2020 Honda CR-V Hybrid recall repair cost?

A 2020 Honda CR-V Hybrid recall repair costs nothing when performed by an authorized dealer as the manufacturer remedy.
For recall K9E, Honda's PCU software update is performed free of charge for the owner.

Can an independent shop fix a 2020 Honda CR-V Hybrid recall?

No; only an authorized franchise dealer performs the manufacturer remedy at no charge.
An independent shop may not provide Honda's authorized recall remedy or manufacturer campaign documentation.

Does an open recall affect the trade-in value of the 2020 Honda CR-V Hybrid?

Buyers and dealers check recall status, so completing an open recall can help keep the trade-in process moving; visit our trade-in page to get started.
Addressing the recall also helps document that the manufacturer's safety remedy was completed.

Recall Service & Dealership Highlights

Protect Against Drive Loss

NHTSA reports one Battery recall for the 2020 Honda CR-V Hybrid. The DC-DC converter may shut down and stop the 12-volt battery from recharging, which can lead to a loss of drive power. A vehicle that loses drive power may be harder to control in traffic, and the resulting risk of a crash makes waiting an unnecessary concern. Honda's specified remedy is a software update for the power converter unit, performed free of charge by an authorized dealer. If a recall notice arrived or you are unsure whether the repair was completed, have the VIN checked promptly and arrange service before the concern becomes more urgent.

Authorized Honda Expertise

Coggin Honda Jacksonville provides authorized recall support for drivers in Jacksonville, FL, and nearby communities. Our factory-trained technicians use manufacturer diagnostic tools and OEM parts and procedures to evaluate Honda safety campaigns correctly. For recall K9E, the manufacturer remedy is the PCU software update, completed at no charge to the owner when the recall applies. Coggin Honda Jacksonville is located at 11003 Atlantic Blvd., making it convenient to bring your CR-V Hybrid to a team familiar with Honda vehicles. If you need flexibility, ask about options to get service now and pay later. Our goal is clear, confident recall care.

Simple Steps to Resolution

Start by locating your vehicle identification number and contacting our service department for a VIN check. Then bring the vehicle to Coggin Honda Jacksonville so a factory-trained technician can confirm any open recall and complete Honda's remedy. If you are unsure whether a notice applies or whether prior work was finished, still schedule an appointment; the recall check is free. You can also call 904-747-8668 for assistance. Taking these steps promptly helps you understand the vehicle's status and address an eligible safety remedy without an owner repair charge.